Manage Payment Methods
From the menu generally located on the left-hand side, click Settings > My Subscriptions.
Click the Manage Payment Methods and Services link.
Add New Card
Select Add New.
Enter card details and select Add.
Choose whether to set the card as primary or backup and select Add.
Cancel Subscription
If you need to cancel your subscription or services, please contact HomeGauge Support.
You can also contact support for cancellation via the Account Management Form located on your HomeGauge Dashboard.
On your HomeGauge Dashboard, click Settings -> My Subscriptions.
Click the Submit Account Management Request button located near the center of the page.
Click the Proceed to Form from the popup window.
Fill out the form entirely, then click Submit . HomeGauge Support will receive your form within a few business days.
NOTE: Select Suspending or Pausing if you are planning on renewing your HomeGauge Subscription after a short period of time.
Renew Cancelled/Suspended Subscription
From the menu generally located on the left-hand side, click Settings > My Subscriptions.
Click the Manage Payment Methods and Services link.
Your payment portal will launch, then click on your subscription or service plan:
Click Reactivate Subscription.
Click Confirm.
If using HomeGauge Desktop Software, follow the next steps to reactivate your software:
Open the HomeGauge software. From the top-level menu, click Options Inspector & License.
Click the Activate button in the lower right.
Close your HomeGauge software, then open the software again to finish activation.
Add a New Inspector
On your HomeGauge Dashboard, click Settings -> My Subscriptions.
Click the Submit Account Management Request button located near the center of the page.
Click the Proceed to Form from the popup window.
Fill out the form entirely, then click Submit located at the bottom of the page. HomeGauge Support will receive your form within a few business days.
Note: HomeGauge will need all of the information listed in the form in order to create a new Inspector account. If there is information missing, it will delay the set up of the new inspector.
BuildFax Subscriptions
BuildFax purchases are recorded throughout the month on a dedicated HomeGauge subscription associated with your account – you don’t need to do anything to set up this subscription, it's created automatically after you purchase a BuildFax report for the first time, and you are charged on the first of the month for all purchases in the last month.
Managing BuildFax Plan
Log In to the Inspector Dashboard
Select “Settings” from the side menu
Select “My Subscriptions” from the drop-down menu
Select the “Manage Payment Methods and Services” link
From your listed plans, select “BuildFax Usage”
From here, you can manage your plans payment
NOTE: If you don’t see your Buildfax Usage on the main page, select “See all your subscriptions”
View Past Buildfax Usages
To view past Buildfax usages, navigate to the Manage Payment Methods and Services window
Select “Billing History”
Locate the month for which you want to view BuildFax information
Select “Download” to download a PDF Copy of the Invoice
Select “View Usage” to download a PDF document of individual usage
FAQs
I submitted an account management form, how do I know it was received?
Generally, you will get a response to your form within a business day or two. If the email provided in the form is invalid, we will not be able to locate your HomeGauge account to add or cancel your subscription and we will not be able to reach out to you if the email is invalid either. If you have not received a response and it has been several days since you submitted the form, reach out to HomeGauge support to confirm receipt.