Effective communication plays a crucial role in maintaining strong customer relationships. However, email-related problems can occasionally hinder the smooth flow of information. While there can be various causes for these issues, this article highlights a few common scenarios and their corresponding solutions.
Bounce notifications are generated when an email cannot be delivered to the recipient, often due to issues like incorrect recipient addresses or spam filters. Managing these notifications effectively ensures smooth communication.
Scenario: Customer email was entered incorrectly.
Solution: Change the customer's email on your Dashboard. To learn more, please visit Manage and Download Customers and REPs on the Dashboard
Scenario: The email was marked as spam.
Solution: Have the customer look in their spam or junk folders.
Scenario: Customer's inbox is full.
Solution: Have the customer delete some old emails.
Scenario: Customer deleted notification (it does happen).
Solution: Re-send the report notification.
If the problem persists, ensure that the email settings in HomeGauge are correctly configured by going to Settings > Account > Edit (Contact Info) and verifying the primary email address.