Effective communication plays a crucial role in maintaining strong customer relationships. However, email-related problems can occasionally hinder the smooth flow of information. While there can be various causes for these issues, this article highlights a few common scenarios and their corresponding solutions.
Scenario: Customer email was entered incorrectly.
Solution: Change the customer's email on your Dashboard. To learn more, please visit Manage and Download Customers and REPs on the Dashboard
Scenario: The email was marked as spam.
Solution: Have the customer look in their spam or junk folders.
Scenario: Customer's inbox is full.
Solution: Have the customer delete some old emails.
Scenario: Customer deleted notification (it does happen).
Solution: Re-send the report notification.