The HomeGauge Support Team is available to help you with questions about your account, software troubleshooting, billing, and more. This article provides our contact information, support hours, and holiday schedule.
Support Hours
Monday through Friday: 9:00 AM to 8:00 PM EST
The HomeGauge Support Team is here to assist you Monday through Friday, 9:00 AM to 8:00 PM EST.
Weekly Team Meeting
Every Friday: 2:00 PM to 3:00 PM EST
On Fridays, the Support Team holds a weekly meeting from 2:00 PM to 3:00 PM EST. During this one-hour meeting, phone support is not available. Please feel free to leave a voicemail, and we will return your call in the order it was received after the meeting ends.
Evening Support: 5:00 PM to 8:00 PM EST
If you need assistance between 5:00 PM and 8:00 PM EST, you can reach the HomeGauge Support Team via:
Online chat at support.homegauge.com
Email at support@homegauge.com
Phone support is not available during evening hours, so we recommend using chat or email for faster assistance.
How to Contact Support
Phone Support
Main Support Line: 828-254-2030
Toll-Free Number: 877-274-4299
When you call the HomeGauge Support phone number, you will hear a menu with options to direct your call to the right team.
Phone Menu Options
When you dial the main support line or the toll-free number, press 1 for Support, then:
Press 1 for Billing and Account Management
For questions about your HomeGauge subscription, billing, account settings, and payment methods for inspectors
Press 2 for HomeGauge Payments
For questions about processing payments from clients and payment features for inspectors
Press 3 for Troubleshooting Software and Dashboard
For technical support with HomeGauge Desktop, Companion app, and Dashboard issues for inspectors
Press 4 for Support for Customers and Real Estate Professionals
For assistance if you are a home buyer, seller, or real estate professional with questions about an inspection report
Email Support
Email Address: support@homegauge.com
You can email the HomeGauge Support Team at support@homegauge.com anytime. We respond to emails during our regular support hours, Monday through Friday from 9:00 AM to 8:00 PM EST.
Online Chat Support
Chat Website: support.homegauge.com
You can chat with the HomeGauge Support Team by visiting support.homegauge.com. Online chat is available during our regular support hours, Monday through Friday from 9:00 AM to 8:00 PM EST, and is the fastest way to get help during evening hours (5:00 PM to 8:00 PM EST).
Holiday Closures for 2025
The HomeGauge Support Team is closed on the following holidays in 2025. We will resume normal support hours on the dates listed below.
Martin Luther King Jr. Day
Closed: Monday, January 20, 2025
Resume: Tuesday, January 21, 2025
Memorial Day
Closed: Monday, May 26, 2025
Resume: Tuesday, May 27, 2025
Independence Day
Closed: Friday, July 4, 2025
Resume: Monday, July 7, 2025
Labor Day
Closed: Monday, September 1, 2025
Resume: Tuesday, September 2, 2025
Thanksgiving
Closed: Thursday, November 27, 2025 and Friday, November 28, 2025
Resume: Monday, December 1, 2025
Christmas
Closed: Wednesday, December 24, 2025 and Thursday, December 25, 2025
Resume: Friday, December 26, 2025
New Year's
Closed: Wednesday, December 31, 2025 and Thursday, January 1, 2026
Resume: Friday, January 2, 2026
Frequently Asked Questions
What are HomeGauge Support hours?
HomeGauge Support hours are Monday through Friday from 9:00 AM to 8:00 PM Eastern Standard Time (EST).
How can I contact HomeGauge Support?
You can contact HomeGauge Support by phone at 828-254-2030 (or toll-free at 877-274-4299), by email at support@homegauge.com, or by online chat at support.homegauge.com.
Is HomeGauge Support available on weekends?
No, HomeGauge Support is not available on weekends. The Support Team is available Monday through Friday from 9:00 AM to 8:00 PM EST.
What is the best way to contact support in the evening?
The best way to contact HomeGauge Support between 5:00 PM and 8:00 PM EST is through online chat at support.homegauge.com or by email at support@homegauge.com.
Is HomeGauge Support closed on holidays?
Yes, HomeGauge Support is closed on major U.S. holidays including Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas, and New Year's. See the Holiday Closures section above for specific dates in 2025.
What phone option do I press for billing questions?
When you call HomeGauge, press 1 for Support, then press 1 for Billing and Account Management to speak with someone about your subscription, billing, or account settings.
Can I leave a voicemail if support is unavailable?
Yes, you can leave a voicemail when you call HomeGauge Support. The team returns voicemails in the order they were received during regular support hours.