Effective communication plays a crucial role in maintaining strong customer relationships. However, email-related problems can occasionally hinder the smooth flow of information. While there can be various causes for these issues, this article highlights a few common scenarios and their corresponding solutions.
Scenario: Customer email was entered incorrectly.
Solution: Change the customer's email on your Dashboard. To learn more, please visit Inspector Dashboard: Manage Contact Network.
Scenario: The email was marked as spam.
Once a customer marks one of your emails as spam, they will no longer receive notifications until the spam block has been removed.
Solution: Reach out to Support@homegauge.com to remove the spam block.
Scenario: Email filtered to a promotions or secondary inbox tab.
Solution: Ask the recipient to check secondary inbox tabs. Gmail users should look in the Promotions tab — HomeGauge notification emails are frequently sorted there automatically. Outlook users should check the Focused and Other tabs. If found, they can move the email to their primary inbox and mark it as "Not Promotions" to prevent future filtering.
Solution: Have the customer look in their spam or junk folders.
Scenario: Customer's inbox is full.
Solution: Have the customer delete some old emails.
Scenario: Customer deleted notification (it does happen).
Solution: Re-send the report notification.
Last Resort
If none of the above solutions have solved the problem, you can send the customer a PDF version of the report manually. To learn how to save a PDF of the report, visit: Desktop Report Writer: Upload, Print, or Save a report.