Below are cancellation instructions for the different payment providers a HomeGauge inspector might have used before switching to HomeGauge Payments. These accounts cannot be canceled without a user’s signature or verbal consent.
CardConnect
How to Cancel CardConnect Services:
Call 1-877-828-0720 and speak with a representative
How to Cancel Authorize.net Services:
Call 1-888-323-4289 and speak with a representative
Total Merchant Services
How to identify if you use Total Merchant Services:
Transactions that hit your bank account have an ID # that starts with 8788
You access your payment information using the Total Merchant Payment Hub
How to Cancel TMS Services:
Call 1-888-848-6825 and speak with a representative
TMS will send an email confirmation that the account is closed
How to Cancel Authorize.net Services:
Your Authorize.net account will be canceled during your call with the TMS representative
HarborTouch or Shift4
HarborTouch and Shift4 are the same company; you may see either of these names used.
How to Cancel HarborTouch/Shift4 Services:
Send an email to merchantrelationsteam@shift4.com with a note attached containing the following information:
NOTE: a physical signature is required; they will not accept a digital signature
The account will be closed within 2-3 business days
How to Cancel Authorize.net Services:
Call 1-888-323-4289 and speak with a representative
Authorize.net charges $5.00/month for their gateway service, and HarborTouch is not able to cancel this