You may need to pay for your inspection in order for your report to be released. Follow the steps in this article to make your payment online and instantly gain access to your report. If you are not prompted to pay online after signing your inspector's agreement, you may need to contact the inspection company directly to make your payment.
Paying for Your Inspection
Click Inspection Details on the report folder you want to access.
If a payment is required, you will see a second step in the centered box that says "Payment Due".
If your inspector accepts payments through HomeGauge, you can click the orange Pay Now button to pay for the report. If your inspector does not accept payments through HomeGauge, you may see a note that says "Please contact your inspector to make a payment."
If your inspector accepts online payments:
Click Pay Now
A page will load with Invoice and Payment Information.
Note: As a customer filling out your card information. Make sure to fill out Credit Card Billing / Payer Information using the billing address on the card.
To send payment click the orange Submit button at the bottom of the page.
Viewing Your Receipt
You can click the View receipts button afterwards to access your invoice.
Note: While viewing your receipt, press CTRL+P on your keyboard to print.
FAQs
What do I do if my online payment is not going through?
If the error you received is regarding the billing address, cvv, or AVS Mismatch, that means that the card information that was entered does not match with what your financial institution has on file. Verify the information you are entering is correct and current, then try again.
If you continue to have issues making payment, contact your inspector for further troubleshooting.