Your web browser is one of the main tools you will use to interact with HomeGauge whether you are an Inspector, Customer, or Real Estate Professional. This article will provide information on common web browser issues and their solutions.
Which web browsers are NOT supported?
Internet Explorer and 'Edge Legacy' will render a warning message, whereas other browsers will not.
Which web browsers ARE supported?
All browsers are "current -2 versions" unless otherwise specified.
Windows 10 or 11
iOS
Mac-OS
Android
How can you change web browsers?
You can upgrade your browser when prompted that your browser is no longer supported. The landing page has three options that can be clicked to download a modern web browser. Click the browser link and follow the prompts to download. After downloading, re-visit HomeGauge from the newly downloaded browser.
Browser Troubleshooting Tips
1. Clear Browser Cache and Cookies:
Cached files and cookies can sometimes cause display issues. Clear them to ensure you have the latest data.
• Chrome: Click here to see how to clear the cache in Chrome
• Firefox: Click here to see how to clear the cache in Firefox
• Safari: Click here to see how to clear the cache in Safari
• Edge: Click here to see how to clear the cache in Edge
2. Update Your Browser:
• Make sure you are using the latest version of your browser. Outdated browsers may have compatibility issues.
• Check for updates in the browser's settings or download the latest version from the official website.
3. Try Incognito/Private Mode:
• Open a new incognito or private browsing window. This mode disables extensions and uses default settings, helping identify if an extension is causing the issue.
• You can use a keyboard shortcut to open an Incognito window:
Windows, Linux, or Chrome OS: Press Ctrl + Shift + n.
Mac: Press ⌘ + Shift + n.
4. Disable Extensions:
• Browser extensions can sometimes interfere with website functionality. Try disabling them and see if the problem persists.
• Extensions can usually be managed through the browser's settings.
5. Check Internet Connection:
• Ensure you have a stable internet connection. Try loading other websites to confirm it's not a connectivity issue.
• Check your internet speed at speedtest.net
• Upload speed is more important than download speed when it comes to syncing data/seeing any web-based changes.
• Upload speeds under 10mbps are slow.
6. Reset Browser Settings:
• If the problem persists, you may need to reset your browser settings to default.
• Look for a "Reset" or "Restore settings to their original defaults" option in your browser settings.
7. Update Plugins:
• Ensure that your browser plugins, such as Flash or Java, are up to date. Some websites may require these plugins to function properly.
8. Check Security Software:
• Your antivirus or firewall settings could be blocking certain elements on websites. Temporarily disable them to check if they are the cause.
9. Try a Different Browser:
• If the issue persists, try accessing the website using a different browser. This can help determine if the problem is browser-specific.
10. Review JavaScript and Cookies Settings:
• Ensure that JavaScript is enabled, and your browser allows cookies. Some websites rely heavily on these technologies.
FAQs
Why are some browsers not supported?
Some browsers are no longer supported by their creators. Older versions of browsers might lack essential security updates. Legacy browsers like IE no longer get important security and feature updates. To keep HomeGauge faster, safer, and more secure, we are prompting users on legacy browsers to update.