The HomeGauge Support Team is available to help you with questions about your account, software troubleshooting, billing, and more. This article provides our contact information, support hours, and holiday schedule.
Support Hours
Monday through Friday: 9:00 AM to 8:00 PM EST
The HomeGauge Support Team is here to assist you Monday through Friday, 9:00 AM to 8:00 PM EST.
Weekly Team Meeting
Every Friday: 2:00 PM to 3:00 PM EST
On Fridays, the Support Team holds a weekly meeting from 2:00 PM to 3:00 PM EST. During this one-hour meeting, phone support is not available. Please feel free to leave a voicemail, and we will return your call in the order it was received after the meeting ends.
Evening Support: 5:00 PM to 8:00 PM EST
If you need assistance between 5:00 PM and 8:00 PM EST, you can reach the HomeGauge Support Team via:
Online chat at support.homegauge.com
Email at support@homegauge.com
Phone support is not available during evening hours, so we recommend using chat or email for faster assistance.
How to Contact Support
Phone Support
Main Support Line: 828-254-2030
Toll-Free Number: 877-274-4299
Available for voicemail callback, Monday through Friday from 9:00 AM to 5:00 PM EST.
When you call the HomeGauge Support phone number, you will hear a menu with options to direct your call to the right team.
Phone Menu Options
When you dial the main support line or the toll-free number, press 1 for Support, then:
Press 1 for Billing and Account Management
For questions about your HomeGauge subscription, billing, account settings, and payment methods for inspectors
Press 2 for HomeGauge Payments
For questions about processing payments from clients and payment features for inspectors
Press 3 for Troubleshooting Software and Dashboard
For technical support with HomeGauge Desktop, Companion app, and Dashboard issues for inspectors
Press 4 for Support for Customers and Real Estate Professionals
For assistance, if you are a home buyer, seller, or real estate professional with questions about accessing your inspection documents
Email Support
Email Address: support@homegauge.com
You can email the HomeGauge Support Team at support@homegauge.com anytime. We respond to emails during our regular support hours, Monday through Friday from 9:00 AM to 8:00 PM EST.
Online Chat Support
Chat Website: support.homegauge.com
You can chat with the HomeGauge Support Team by visiting support.homegauge.com. Online chat is the fastest way to get help, and is available during our regular support hours, Monday through Friday from 9:00 AM to 8:00 PM EST.
Holiday Closures for 2026
The HomeGauge Support Team is closed on the following holidays in 2026. We will resume normal support hours on the dates listed below.
Martin Luther King Jr. Day
Closed: Monday, January 19, 2026
Resume: Tuesday, January 20, 2026
Presidents' Day
Closed: Monday, February 16, 2026
Resume: Tuesday, February 17, 2026
Memorial Day
Closed: Monday, May 25, 2026
Resume: Tuesday, May 26, 2026
Juneteenth
Closed: Friday, June 19, 2026
Resume: Monday, June 22, 2026
Independence Day
Closed: Friday, July 3, 2026
Resume: Monday, July 6, 2026
Labor Day
Closed: Monday, September 7, 2026
Resume: Tuesday, September 8, 2026
Indigenous Peoples' Day
Closed: Monday, October 12, 2026
Resume: Tuesday, October 13, 2026
Thanksgiving
Closed: Thursday, November 26, 2026
Resume: Friday, November 27, 2026
Christmas
Closed: Thursday, December 24, 2026, and Friday, December 25, 2026
Resume: Monday, December 28, 2026
New Year's
Closed: Thursday, December 31, 2026, and Friday, January 1, 2026
Resume: Monday, January 4, 2027
Frequently Asked Questions
What are HomeGauge Support hours?
HomeGauge Support hours are Monday through Friday from 9:00 AM to 8:00 PM Eastern Standard Time (EST).
How can I contact HomeGauge Support?
You can contact HomeGauge Support by phone at 828-254-2030 (or toll-free at 877-274-4299), by email at support@homegauge.com, or by online chat at support.homegauge.com.
Is HomeGauge Support available on weekends?
No, HomeGauge Support is not available on weekends. The Support Team is available Monday through Friday from 9:00 AM to 8:00 PM EST.
What is the best way to contact support in the evening?
The best way to contact HomeGauge Support between 5:00 PM and 8:00 PM EST is through online chat at support.homegauge.com or by email at support@homegauge.com.
Is HomeGauge Support closed on holidays?
Yes, HomeGauge Support is closed on major U.S. holidays, including Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas, and New Year's. See the Holiday Closures section above for specific dates in 2026.
What phone option do I press for billing questions?
When you call HomeGauge, press 1 for Support, then press 1 for Billing and Account Management to speak with someone about your subscription, billing, or account settings.
Can I leave a voicemail if support is unavailable?
Yes, you can leave a voicemail when you call HomeGauge Support. The team returns voicemails in the order they were received, Monday through Friday, from 9:00 AM to 5:00 PM EST.