Would you like some help logging into your HomeGauge account? Fret not; login issues can happen to anyone, and there are several simple solutions to get you back on track. In this article, we will walk you through the troubleshooting steps to resolve login problems and how to recover your username and password. Also, we'll address a common issue related to enabling cookies, which might be hindering your login attempts.

Troubleshooting Login Issues

1. Double-check Your Credentials:
   The first step is to ensure you enter your username and password correctly. Pay close attention to avoid typos, especially if you are copying and pasting the information. Sometimes, copying from other sources can inadvertently include extra spaces that cause login failures.
2. Verify the Correct Account:
   If you happen to have multiple HomeGauge accounts, please make sure you use the credentials for the account you intend to access. Often, login troubles arise from attempting to log in with the wrong account, leading to confusion and frustration.
3. Clear Auto-Fill Data:
   Your internet browser might automatically fill in login information from other HomeGauge accounts or incorrect data from previous login attempts. To prevent this, you can disable auto-fill for login fields or clear any outdated information in your browser's settings.
4. Try Another Browser:
   Specific login issues may be browser-specific. If you have problems with your current browser, you can log in using a different one, such as Google Chrome or Mozilla Firefox. This can help determine whether the browser settings or extensions are problematic.

Recover Your Username and Password

1. Go to https://account.homegauge.com/
2. Click RESET YOUR PASSWORD
   
   
3. Enter your email address (the one associated with HomeGauge) and click Submit.
   
   
4. Check your email account for the HomeGauge Password Reset email
5. Click Reset Password under your username
6. A new window will open to enter a new password. It must meet the conditions. Click Set New Password.
7. Automatically, you will be navigated back to login. Now, it will say the password successfully changed. Enter your username found in the email and the password you just created. Click Sign In. 

Lost Password

If you are navigating homegauge.com in the footer is a convenient link if you have lost your password:

1. Visit homegauge.com
2. Scroll to the bottom of the site and click Lost Password
3. Follow steps 3-7 from the above section: Recover Your Username and Password

Enable Cookies

You must enable "cookies" for the Sign In to work.

A cookie is a tiny bit of data sent to your browser from a website's computers to remember you by. You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. (Every browser is different, so check your browser's Help menu to learn how to enable cookies.)

Safari Mobile (iPhone and iPad)

1. From your home screen, go to Settings > Safari.
2. Make sure Block all cookies and Prevent cross-site is turned off.
   

Safari

1. Open Safari browser
2. Go to Safari > Preferences > Privacy
   
3. Make sure Block all cookies and Prevent cross-site tracking is not checked.
   

Microsoft Edge

1. Open Edge browser
2. Click the three-dot menu, and then click Settings
   
3. Click the Privacy & Security tab, and then, under Cookies, make sure Don't block cookies is selected.
   

Chrome

https://support.google.com/chrome/answer/95647

Firefox

https://support.mozilla.org/en-US/kb/websites-say-cookies-are-blocked-unblock-them

Lockout

If you have made too many attempts to log in with the wrong username or password, you will get locked out of the account. 

1. Solution: Wait 15 minutes and reset your password. Login with the new password.