Topics in this Article
- Videos Don't Work or Have Red X's
- Photos Appear Black When Dragged from Film Strip
- Can't Find the Film Strip
- Pictures from Old Report Showing in New Report
- Pictures are not Appearing When Specific Folder is Chosen
- Strip Existing Audio is Not Working
- Recommended Solution: This issue is solved by updating to the newest version of HomeGauge 5. You can do that by following the instructions at this link (click here).
- Alternate Solution: For users on HomeGauge 5.1, they may install QuickTime in order to view and use video. You can do that by following the instructions at this link (click here).
- Possible Cause: iOS "Live Photo" mode is enabled
- Solution: If the photos were taken with an iPhone or other Apple device, you may need to open the folder containing the images and check to see whether there are also video clips present. This can happen if Apple's Live Photo feature is enabled, which saves a 1.5 second video clip alongside the image, which can cause this issue in our software. If the video files are present in that folder, try removing them, leaving only the images (files with the .jpg or .png format typically) and re-open HomeGauge and try pulling the pictures over again. Here is an article on how to disable Live Photo mode on your iOS device: https://www.cnet.com/how-to/how-to-disable-live-photos-on-iphone-6s-6s-plus/
- Possible Cause: iOS Device Using HEIC Image Format
- Solution for current problem:
- Images that already have this problem must be manually converted to the JPG format. This can be done using MS Paint or IrfanView. In MS Paint, open each image and save it as a JPG file. With IrfanView, you can batch convert the images to MS
- Solution for future images:
- The HEIC setting can be disabled on applicable phones by going to Settings > Camera > Formats and choosing the Most Compatible option. This forces the images to be JPG format instead of HEIC format.
- Other notes: This issue seems to affect iOS 7+ devices. Our initial discovery of this problem involved an iPhone 7+ running iOS 188.8.131.52. DropBox was used to transfer the photos; DropBox automatically converted them to JPG format but they retained some formatting from HEIC that caused the issue. The involvement of DropBox may or may not be a contributing factor.
- Possible Cause: Photos are on an SD card that HG is having trouble accessing.
- Solution for current problem:
- Copy the photos from your SD card to a location on your computer, then restart HomeGauge, now point HomeGauge to the location on your computer that you moved the photos to.
- If you've lost your filmstrip, click View -> Default Pane Layout. This will restore your filmstrip or components bar to its default setting.
This is caused by the pictures from your camera card having duplicate file names. There are two ways to fix this:
- Instead of pulling pictures directly off of your camera or camera card, save them to a file on your computer. This will rename them for you. Then point the film strip on the right of the software to that saved file instead of your camera.
- After you build a report, adding all the pictures you need, go up to Report -> Show Photo Locker. Make sure the pictures that appear in that photo locker are the correct pictures, then select them all (Ctrl+A) and right click them with your mouse. Select rename and give them a unique name. Close out of that file, then do a print preview. If neither of these steps seem to work, feel free to give us a call at 828-254-2030.
Click the notepad icon to open the Picture Folder Options.
In the Show Only Pictures In Folder From drop down box, choose Show All and click OK. You can then browse to your picture folder.
If your pictures are still not appearing, please contact HomeGauge Support at 828-254-2030 or create a new ticket.
When editing a video and checking the Strip Existing Audio box, you may find that sometimes the audio does get stripped from the video as expected. This can happen if no selection was made on the video timeline bar. You can solve this using the steps below.
- After clicking Edit Photo to bring up the video editor, you'll see that the video timeline bar does not indicate a selection:
- If you are trimming the video first, select the start and end points and check Strip Existing Audio, and click OK. It should work as intended.
- If you are not intending to trim the video and only want to trim audio, just click Set Start, check Strip Existing Audio and click OK.