The HomeGauge Support Team is here to assist you Monday through Friday, 9:00 AM to 8:00 PM EST.
Note: On Fridays, we hold a weekly Support Team meeting from 12:00 PM to 1:00 PM EST. During this time, please feel free to leave a voicemail, and we will return your call in the order received.

If you need assistance between 5:00 PM and 8:00 PM EST, you can reach us via:

• Voicemail call-back
• Online chat
• Email

Contact Options

• Phone: 828-254-2030 (Toll-Free: 877-274-4299)
• Email: support@homegauge.com
• Chat: support.homegauge.com

Phone Support Options

When calling, please use the following menu options:

1. Support for Inspectors, Customers, and Real Estate Professionals
   • Billing and Account Management for Inspectors
   • HomeGauge Payments for Inspectors
   • Troubleshooting Software and Dashboard for Inspectors
   • Support for Customers and Real Estate Professionals
2. Web Services Team
3. Sales

Holiday Closures (2025)

Please note that the Support Team is unavailable on the following holidays:

• Martin Luther King Jr. Day

  • Closed: Monday, January 20
  • Resume: Tuesday, January 21

• Memorial Day

  • Closed: Monday, May 26
  • Resume: Tuesday, May 27

• Independence Day

  • Closed: Friday, July 4
  • Resume: Monday, July 7

• Labor Day

  • Closed: Monday, September 1
  • Resume: Tuesday, September 2

• Thanksgiving

  • Closed: Thursday, November 27, and Friday, November 28
  • Resume: Monday, December 1

• Christmas

  • Closed: Wednesday, December 24, and Thursday, December 25
  • Resume: Friday, December 26

• New Year’s

  • Closed: Wednesday, December 31, and Thursday, January 1, 2025
  • Resume: Friday, January 2, 2025