The HomeGauge Support Team is available Monday through Friday from 9:00 AM to 8:00 PM EST, except for our weekly Support Team meeting on Fridays from 12:00 PM to 1:00 PM EST. During those times, you may leave a voicemail, and we will return your call in the order it was received. You can also submit a Support ticket by sending an email to support.homegauge.com.
If you need assistance between 5:00 PM and 8:00 PM EST, you can reach us through voicemail call-back, online chat, or email.
Contact options:
Phone: 828-254-2030 (Toll-Free: 877-274-4299)
Email: support@homegauge.com
Chat: support.homegauge.com
Our phone support options include:
- Option 1: Support for Inspectors, Customers, and Real Estate Professionals
- Option 1: Billing and Account Management for Inspectors
- Option 2: HomeGauge Payments for Inspectors
- Option 3: Troubleshooting Software and Dashboard for Inspectors
- Options 4: Support for Customers and Real Estate Professionals
- Option 2: Web Services Team
- Option 3: Sales
Please note that our team is unavailable during the following holidays:
2023
• Memorial Day (Closed: May 29th, Resume: Tuesday, May 30th)
• Independence Day (Closed: July 4th, Resume: Wednesday, July 5th)
• Labor Day (Closed: September 4th, Resume: Tuesday, September 5th)
• Thanksgiving (Closed November 23rd – 24th, Resume: Monday, November 27th)
• Christmas (Closed: December 25th – 26th, Resume: Wednesday, December 27th)
• New Years Eve (Closed: December 29th – January 1st, 2024, Resume: Tuesday, January 2nd, 2024)