One of the critical elements in establishing a solid brand identity is the presence of a well-designed and visually appealing logo. It serves as a symbol that represents your company's values, products, and services. However, when attempting to upload a logo to a website or a digital platform, users may encounter issues such as the logo appearing as a black or blank image. This can be frustrating and hinder the ability to showcase your brand effectively. In this article, we will explore some potential solutions to address this problem.

Company Logo Uploads Black or Blank

If you find yourself facing the issue of a black or blank logo after uploading, there are a few steps you can take to resolve the problem. First, please check the logo file format you are trying to upload. If it is a .jpg file, converting it to a .gif format may help resolve the issue. Follow these steps to convert the file format:

1. Open the logo file in MS Paint or any other image editing software.
2. Click on the "File" tab in the program's top-left corner.
3. Select "Save As" or "Save" from the dropdown menu.
4. In the Save dialog box, ensure that you have selected the desired location to save the file.
5. Change the file type to .gif by selecting it from the available options.
6. Finally, click the "Save" button to save the logo in .gif format.

Company Logo Uploads Fuzzy or Pixelated

1. Check the file being uploaded. Open it and see if it's fuzzy. If it's already fuzzy, try to upload a higher-resolution image.
2. If the image being uploaded is clear, but the result is still fuzzy, could you send us a ticket? Include as an attachment your image and where you would like it displayed. We will format the image to display on your dashboard profile. 

If these steps fail, call HomeGauge Support at 828-254-2030.