Why Does My Company Logo Appear Black, Blank, Fuzzy or Pixelated?

Company Logo Uploads Black or Blank

If the file being uploaded is a .jpg, change it to a .gif format and try uploading again.

1. Open the logo file in MS Paint.
2. Click File > Save As.
3. Change the file type to .gif and click Save.
4. Upload the file again.

If these steps fail, call HomeGauge Support at 828-254-2030.

Company Logo Uploads Fuzzy or Pixelated

1. Check the file being uploaded. Open it and see if it's fuzzy. If it's already fuzzy, try to upload a higher resolution image.
2. If the image being uploaded is clear, but the result is still fuzzy, send us a ticket. Include as an attachment your image and where you would like it displayed. We will format the image to display on your dashboard profile.