How to Set Recommended Photo and Video Settings for HG Companion

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    Daniel Evans

    The advice here is just the opposite of what I was given from Help Desk staff only a few days ago.  They recommended I down-load either Open Camera (or one other app) and set the default photo size to 640x480, which I did.  BUT, now I see above that was not the correct thing to do?

    ISSUE:  I did as directed, found reports uploading VERY quickly (good), but the videos taken inside the Companion app during the inspection do not upload.  Can't find a way to upload the videos which are still on my Pixel 3 XL in the Open Camera APP.   

    Now, how do i get Open Camera out of the default for Home Gauge Companion?  

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    Robert Woodman

    I would also like to know how to toggle between camera apps in HGC

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    David Johnson

    When will you be able to edit photo's on your phone like other home inspection software companies? We have been with homegauge for 15 years. We need the software to be more user friendly so our employees don't have to edit reports when they get home. Please advise.

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    James

    Hi David, this feature is in planning stages for the next iteration of HomeGauge, but I am going to turn your comment into a ticket to track it so that we can update you with any progress. Thank you for your feedback!

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    James

    Hi Daniel Evans and Robert Woodman,

    Sorry for the delay in following up. Once you've selected a camera app as default, HomeGauge may not prompt you again to switch apps, but this can still be accomplished with the following steps:

    1. On your Android device, go to Settings
    2. Choose Apps & Notifications
    3. In the list of apps, find your current camera app (e.g.,Camera, OpenCamera, CameraMX). Note: You may need to tap "Show all apps" to see the complete list)
    4. Tap Advanced
    5. Tap Open by default
    6. If this camera app is currently the default, you can tap Clear defaults
    7. Open HomeGauge Companion, choose a report or template and take a picture in any inspection item. You will now be asked which camera app you want to use, and can choose to set the option as default or alternatively leave that unchecked to be asked every time.

    These steps may vary slightly depending on the manufacturer of your device. If these steps don't work, let us know which device you have or search the internet for "[your device type] clear defaults" for the appropriate steps.

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