Note: These instructions are for Android devices. The resolution settings on Apple mobile devices are appropriate for our app and they do not have an option for changing resolution size.
When you create a report on the HG Companion you need to lower the photo and video resolution to prevent going over the cloud transfer limit of 200MB.
Go into the camera settings on your device and set the following:
- Photo resolution should be around 1 megapixel, or around 1280x720.
- The resolution must be higher than 640x480 to work with HomeGauge. Resolutions of 640x480 or lower won't trigger our automated photo resizing and will result in problems.
- Video should be set on the lowest option for your device.
- If your device does not offer a low enough setting you will have to install an alternate camera app from Google Play. Many inspectors are using OpenCamera or Camera MX. (Some Motorola phone users may need to use an app called Z Camera.) All mentioned apps are free downloads from the Play Store. Once installed, set the resolution as listed above in the camera app settings. When you go to take a photo in HG Companion you will be prompted to select the camera you want to use. Choose the third party camera you've installed.
Lower your Settings
Using a higher resolution camera setting has little to no benefit, as both videos and photos are resized in the software prior to the final report upload. This is why we recommend lowering your settings to speed up your transfers and downloads and stay below the size limits.
File Too Big to Transfer
If you used higher resolution settings and now have a report that is too large to transfer, and have no photos or videos you can remove, you can always manually transfer it. Please follow the instructions in this article. Please note that there is no way to increase the 200MB transfer limit, so in this instance, manually transferring will be your best option.