What is the CRL (Create Request List) Feature?

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    Bryan Beneke

    My summary is all anyone see's for negotiating the deal. My full report comes several days later. I guess my question is: What good is this tool to me and my client if they can't use it with the summary???

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    Bryan Beneke

    No answer yet? That's not like you guys, I usually get some feed back right away. I hope your not getting to be to big of a company, that you forget about us little guys.

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    Nick

    Hello, Sorry to miss your article comment. Currently the CRL only works with full HTML reports on the Dashboard. There is an option when a customer or real estate pro clicks to make a CRL were they can choose all items in the report or only the summary items. That way they do not have to go through all of the items when building the CRL. Inspectors in these cases upload both the full report and the summary only so that the CRL is accessible to customers. I will email some examples of what that looks like to the customer.

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    Jonathan Hettrick

    Is there a way to add an item from the general report after the CRL has been created. The agent decided something that was not listed in the summary should now be added to the CRL.

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    Nick

    Yes, When they go back to the CRL they will have the option to choose from All Items, or Summary Items Only. If they click All Items it will then take them to the first Item from the Report that was not already looked at. I can not send screen shots on this reply so I will email you as well.

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    Jonathan Hettrick

    Thanks for the super quick reply. This is perfect.
    Jon

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    Roberto Renderos

    can the inspector see the CRL created from the agent to see the items they request to fix for a Re inspection 

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    Nick

    Currently the only two ways to view the CRL as an Inspector would be:

    1. The agent or client shares the finished CRL with you via the share option on their dashboard
      OR
    2. Assign yourself as a client or agent to that report on the Inspector Dashboard. Then log in as that newly created client or agent to view the CRL that was created.

    If you have any questions feel free to comment back or contact us via Chat, support@homegauge.com, or at 828-254-2030 Option 1.

     

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    William Chandler

    Can this repair request feature be turned off? Have realtors who do not like it.

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    Nick

    Hello William,

    That is a great question and I will be creating a new article addressing that today.

    I also included the steps below.

    To turn off the CRL:

    1. Log into your HomeGauge Dashboard
    2. Go to Account Settings
    3. Then click Company Options
    4. Scroll down to Create Request List Feature
    5. Click Edit settings link
    6. On the right hand of the window uncheck all of the boxes
    7. Then click Save

    Let us know if you have any other questions.Thank you!

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    Paul Collucci

    Hi, got a bad issue.  The CRL is great for either buyer or their Agent.  No issue there ... The issue is either one's ability to "add" comments.  Is there a way to prevent that or can HG create an "on - off" switch that the inspector can control?  This is very important - I had a call from a seller - very angry - very distraught ... they said I wrote something that cost them the sale - they claimed I said that all electrical "had to be replaced" .. I would never had said that and in the last seven years I have never said that anyone "had to replace" anything.  Any findings are always recommended to be further evaluated by a qualified and presently licensed contractor.  The seller read to me what was written.  I had to go back and "read" to her, verbatim of what I wrote and were it was ... after about 45 minutes on the phone ... I was able to calm her down.  Still not a happy camper ... It is believed that it was the Agent that wrote it in the comments of the CRL as the client has not accessed the report as of this writing.  This is a serious communication issue that needs to be addressed.  Thank you for your time.

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    Nick

    Hello,

    Do you know about how long ago that CRL was made? We have got similar requests in the past and that is why a few weeks ago we introduced a label to differentiate Customer Comment and Inspector's Comment. In the picture below the sample customer added the verbiage "This needs to be repaired immediately!" while the Inspector's Comment gives more detail. Let us know if this was present on your call and if you agree or not that it helps communicate the difference between comments.

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