Is your Desktop Report Writer encountering issues due to antivirus software interference? We've got you covered! This guide will help you exclude Desktop Report Writer from various antivirus programs to ensure smooth functionality.
Identifying Antivirus Interference
If you suspect that your antivirus program is causing problems with Desktop Report Writer, follow these steps:
Check for Blockage: First, ensure that Desktop Report Writer isn't already blocked by your antivirus software.
Quarantined Files: Look for quarantined or blocked files, as these may be preventing Desktop Report Writer from functioning correctly.
Excluding Desktop Report Writer
To exclude Desktop Report Writer from your antivirus program, follow the specific instructions for your antivirus software using the provided links. Here's a list of the necessary exclusions:
C:\Program Files (x86)\HomeGauge5\HomeGauge5.exe
C:\Program Files (x86)\HomeGauge5\appdata\Engine\bin\prince.exe
C:\Program Files (x86)\HomeGauge5\folder, as well as the HomeGauge Data folder (
Documents\HomeGauge). Note: Not all antivirus software allows for folder exclusion.
Prince.exe is a vital component of Desktop Report Writer, serving as the built-in HTML to PDF converter. Without it, the software cannot generate PDF reports. Antivirus software may flag prince.exe as a potential threat due to its interaction with Desktop Report Writer. However, prince.exe is a trusted tool used by many professional programs and is not a security threat.
List of Antivirus Programs
- Excluding Desktop Report Writer is a generally safe step that should be taken first.
- Disabling your antivirus, even temporarily, should be a last resort, taken by or under the guidance of advanced users. If you have questions about disabling your antivirus temporarily to solve a problem with HomeGauge, please call our Support Team at 828-254-2030.
|Antivirus Program||How to Exclude Desktop Report Writer||How to Disable Antivirus Temporarily|
|Bitdefender Total Security 2018||Link to Instructions||Link to Instructions|
|AVG Internet Security||Link to Instructions||Link to Instructions|
|Avira Antivirus||Link to Instructions||Link to Instructions|
|Panda Antivirus||Link to Instructions||Link to Instructions|
|Webroot SecureAnywhere||Link to Instructions||Link to Instructions|
|McAfee||Link to Instructions||Link to Instructions|
|Norton Antivirus (Symantec)||Link to Instructions||Link to Instructions|
|Kaspersky Antivirus||Link to Instructions||Link to Instructions (use the year buttons in the upper right to select your version)|
|Total AV||Link to Instructions||No method to temporarily disable|
|ESET Nod32 Antivirus||Link to Instructions||Link to Instructions|
|Trend Micro||Link to Instructions||Link to Instructions|