Why is my Report Under the Wrong Address on the Dashboard?

If you upload a report and find that it is being linked to the wrong address than the address you put on the report, you will need to unlink the appointment ID and upload the report again. 

Unlink Appointment ID

For Version 5.2.13 and higher

This issue is caused by downloading an appointment into the software, then opening that appointment and writing a report for a different address. HomeGauge is putting the correct and incorrect reports together because they both started from the same appointment.

1. Make sure to have HomeGauge software version 5.2.13 or higher.
• Check by going to Help > About HomeGauge in your software.
  
• If you do not have 5.2.13 or higher go to Help > Check for Updates and follow the prompts to download and install newer version.
  
2. In HomeGauge software open the report that is uploading to the wrong address on the dashboard.
3. Navigate to Report Info
4. Make sure the Report ID is unique and does not share ID's with any other report. Add characters (ex: a,1,or test) to the end of the Report ID if you are not sure.
5. Then click Unlink Online Appointment ID button below Report ID 
6. Save and Upload your report. The report will now be placed under the correct address on the dashboard.

 For Version 5.2

1. Remove the bad report from your Dashboard.
1. Log into your HomeGauge Dashboard.
2. Find the report or document and click Manage Delete.
2. Download the original appointment in your software by clicking HG Services > Download Online Appointments.
3. Click Open and open the downloaded appointment.
4. Follow the instructions for merging two reports in this article to merge the downloaded appointment with the (click here).
5. When done, upload the new report and it should go to the correct online Appointment.

For Version 5.1 and Lower

Please call HomeGauge Support for support with this issue at 828-254-2030 option 1.