Transferring a Report Using the Cloud
Note: The cloud transfer size is limited to 600 MB. This is to prevent timeouts during the cloud transfer process. There is currently no way to increase this limit. To be able to take more pictures we recommend changing your camera settings to adjust the picture resolution to around 1280x720 (16:9, .92MP).
Using the HG Cloud (part of the Online Services) you can easily transfer reports between computers and devices without the hassle of manually copying files.
- In your HG Companion, click HG Services > Send Report to Cloud. Select the report you'd like to transfer and click transfer.
- On your other computer or device go to HG Services > Get Report from Cloud. Select the report and click download.
- Go to Open Reports and you will see it in the list.
If your companion is giving you an error message click here to view our cloud troubleshooting article.
Manually Transferring a Report from the Android Companion
We recommend using the HG Cloud for transferring reports, but if you have a report that is too large or your internet isn't working correctly, use the following steps to transfer your report manually.
Note: Android Companion Version 5.4.9.0 had many necessary updates to meet Android security requirements. With this update, there is a change to the Data Folder on the Companions location from External Storage to App Specific Storage. The process of manually transferring a report has changed. If you would like to learn more about the update, you can click here.
- Open your companion and the report you would like to download
- Tap the three-dot menu in the top right
- Tap Save to save your report before continuing
- Tap More
- Tap Export Data Folder
- Tap the Reports folder only slider to view individual reports
- Tap the checkbox for the report you would like to download. These will be listed by Report Id.
- Select the export option by tapping 'Save to Downloads folder' to transfer via USB cable to your computer. Tap' Share to other apps' to transfer via another cloud service or email.
Note: The size of these reports is generally too large to transfer via email.
- Tap Export. The screen will be inactive while this process is taking place. Afterward, you will see a "Successfully exported to Downloads folder" message.
- Connect your Android phone to your computer via USB.
- You may see an installation bubble pop up in the bottom right of your screen. Wait for the computer to complete the installation successfully.
- On your Android phone, pull down the notification window from the top of your screen and tap the USB Connected or Charge Via USB. Select the option that says "Transferring Files" or similar to allow access to the files.
- On your computer, open File Explorer and navigate to This PC > (Your Device)
- Click to open the Download folder
- Find the zip file hg
- Right-click and Cut the folder
- Paste the folder to your Desktop
- Right-click the zip folder on your Desktop and click Extract All…
- You will have successfully extracted the folder when it looks like the following.
- Click to open the extracted hg folder
- Click to open the Report folder
- Right-click to Copy the individual report folder
- Navigate to Documents/HomeGauge/Reports on your computer. Highlight the Reports folder and paste the report using Ctrl-V or right-click and choose Paste.
- Open the software, click Open, then Refresh Database. You will now be able to open the report.
- Save the report to set the pictures.
- Safely eject the Android device.
Note: If you recently updated to Android Companion version 5.4.9.0 or are on version 5.4.2.5 or older, follow these steps to transfer a report manually:
- Connect your Android phone to your computer via USB.
- You may see an installation bubble pop up in the bottom right of your screen. Wait for the computer to successfully complete installation.
- On your Android phone, pull down the notification window from the top of your screen and tap the USB Connected or Charge Via USB. Select the option that says "Transferring Files" or similar to allow access to the files.
- On your computer, open File Explorer and navigate to This PC > (Your Device) > Internal Storage > HomeGauge.
- Once inside of the HomeGauge folder there is a sub folders called Reports. This folder will have sub-folders of each individual report by the Report ID or sequential numbers like (0000458). Note: Using the Report ID field is very helpful in moving reports.
- Choose the files or folders you'd like to transfer and copy them using Ctrl-C or right click and choose Copy.
- Navigate to Documents/HomeGauge/Reports on your computer. Highlight the Reports folder and paste the report using Ctrl-V or right click and choose Paste.
- Open the software, click Open then Refresh Database. You will now be able to open the report.
- Save the report to set the pictures.
- Safely eject the Android device.
While on your computer, if a report folder is not showing up in Device > Internal Storage > HomeGauge Reports, try unplugging and restarting the device. Plug the device back in after restarting and start again from step one above.
Comments
1 comment
Just wondering if there are plans to correct this limitation in the future? This work around is an inconvenience that can be corrected with a software/server correction.
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