Error Creating Zip or Missing File when Uploading a Report

There are several potential causes for this error.

• Backup Program Interference
• Carbonite, Dropbox, OneDrive, or any other cloud backup program can interfere with HomeGauge reading files during upload. Disable the backup program and attempt to upload again.
• Suggestion: Schedule the backup software to run during your non-working hours.
• Corrupt or Missing Photo File
1. Follow the instructions for Using the Edit All Photos Tool at this link (click here).
2. When a picture fails to show (blank/gray box), click Remove.
3. Continue to remove any other blank pictures from the report.
4. Preview the report to check the issue is resolved.
• PDF Form Issue
  1. Add a new form to the report (click here for instructions).
  2. Click Remove Picture next to each picture placeholder.
  3. Click Set Defaults from Current.
  4. Continue to fill out this form until it is complete.
  5. Remove any other copies of this form from the report.
• Cause: on a previous report, the Set Defaults From Current button has been pressed when an image had already been added. Now, the form thinks an image should be included on this report when it has not.
• Solution
• Report Contains Special Characters
1. Check the Report ID field for any special characters (the 1/2 symbol, any brackets, any other symbol that is not a regular number, letter, or general punctuation). If you find and remove a special character, try to upload. If not, continue.
2. Check the Address for the any special characters. If you find and remove a special character, try to upload. If not, continue.
3. Check each comment, picture label, extra info field, and any other field you can type into for special characters. If no special characters are found, contact HomeGauge Support.