HomeGauge videos need to be in .mp4 format. Specific camera devices like iPhones use HEVC or .3gp format.
If your computer does not have the correct codec, Windows cannot convert the video to the .mp4 format that HomeGauge uses.
Downloading the Microsoft codec
- Click the following link to download the Microsoft video converter on your computer
- Each converter works differently. You may have to manually open each video to convert it and then save it to your report folder.
- Open the report in your HomeGauge software once all videos have been converted.
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