HomeGauge videos need to be in .mp4 format. Certain camera devices like iPhone use .3gp format.
If your computer does not have the correct codec then Windows will not be able to convert the video to the .mp4 format that HomeGauge uses.
Downloading the Microsoft codec
- Click the following link to download the Microsoft video extension codec on your computer https://www.microsoft.com/en-us/p/hevc-video-extensions-from-device-manufacturer/9n4wgh0z6vhq#activetab=pivot:overviewtab
- Re-download the report that originally failed to convert video