If you launch HomeGauge desktop software and encounter the error message below, it means that HomeGauge's data folder, by default located in Documents/HomeGauge on your computer, is missing.
To resolve this issue, you have several options. Take note of the folder name under "It was previously located at:"
- If you recently moved the HomeGauge data folder to another location such as another hard drive, move it back to the location specified in the error, then click Exit HomeGauge and start it again.
- If you recently moved the HomeGauge data folder but do not wish to move it back, click Browse for Data Folder and browse to the location you moved the folder to. Please note that HomeGauge does not function well with external hard drives, networked drives or other non-permanent hard drive locations, so we recommend using only a physical internal hard drive on your computer to store HomeGauge.
- If you recently deleted the folder by mistake, check your recycle bin. If you see a folder named HomeGauge in your recycle bin, right click the folder and click Restore
If none of these options solve your problem or you are not sure what happened to the HomeGauge folder, you can try searching your computer for HomeGauge by clicking Start and typing This PC. Click This PC when it appears.
In the window that appears, click the Search This PC bar at the top right and type HomeGauge. It may take some time to search your entire computer, but if it finds a folder called HomeGauge, right click it and click Open folder location. This will take you to the folder, you can then look at the address bar in Explorer to see where the folder is located.
If all else fails, we're here to help! During our office hours of 9-5 EST, you can click Chat at the bottom right of this page, otherwise leave us a message or call 828-254-2030.