2020 Release Notes
January
2020.01.08
Inspector Dashboard
Improvements
- Improved validation of scheduling limits on the Inspector Dashboard. This benefits the usability of ScheduleNow's configuration on the Inspector Dashboard.
Notifications
Bugfixes
- Fix for issue where TRM emails did not display the inspection company name in the email's FROM: field. This fix will reduce confusion of TRM recipients and improve our product white-labeling, helping inspectors with their marketing efforts.
2020.01.20
Home Buyer Dashboard
Bugfixes
- Fix for issue where buyers or sellers could attempt to create a CRL from a document with the wrong type (e.g. from an invoice uploaded with inspection report document type). This would result in an error message. Now, the system will check the document and ensure it's the correct type. Inspectors are encouraged to check their settings to ensure they have the correct document type set. Watch our 2-minute YouTube video here:https://www.youtube.com/watch?v=Fa0JtYjybog
2020.01.30
Inspector Dashboard
Improvements
- Updated a price list in the Inspector Dashboard for additional report upload space for additional clarity.
February
2020.02.03
Inspector Dashboard
Improvements
- Improved Customer and REP info and edit pages in the inspector dashboard to remove password field. Updated on-page helper text to reflect change. For further info, see https://support.homegauge.com/hc/en-us/articles/360042277694
Home Buyer Dashboard
Improvements
- Improvement to the My Inspectors list on the Home Buyer Dashboard to use the inspector's profile phone number.
Bugfixes
- Fix for issue where some inspectors were not receiving a notification email after their client had signed an agreement.
- Fix for issue where not all inspections would not show to the user.
2020.02.04
Home Buyer Dashboard
Improvements
- Improvement to user experience where no inspections have been uploaded for a user to view.
- Improvement to message user receives after forwarding a report. The success message now includes the recipient emails.
- Improvement to the user experience when user tries to rate/review an inspector they've already rated/reviewed. Users will now see the rating (out of 10) and review text they gave previously.
- Improved the UI behavior of the inspection cards on the My Inspections page to give clear indication that the entire card is clickable.
- Improvement to the inspection card UI to include Address 2 line of the inspected property address.
Bugfixes
- Fix for an issue where users could not view a PDF report on iOS. For iOS users, PDF reports are now opened in a new tab using the browser's PDF converter.
- Fix for an issue where a user with an expired session can get stuck in a refresh loop. Now, users with an expired session will redirect the user to the login page.
- Fix for issue where invoices the inspector manually marked paid can't be viewed by the user.
2020.02.25
Inspector Dashboard
Improvements
- Improved the clarity of Extended Upload Plans pricing.
- Updated language on Public Appointment Configuration page to be more specific to ScheduleNow.
CRL (Create Request List)
Bugfixes
- Fix for issue where the user could not view their report because agreements were not updating signed status correctly.
Home Buyer Dashboard
Bugfixes
- Fix for issue where the user could not view their report because agreements were not updating signed status correctly.
TRM (Time Release Messaging)
Improvement
- Update to default TRM language so recipients follow instructions for the updated Home Buyer Dashboard.
March
2020.03.02
Notifications
Bugfixes
- Fix for rare issue where inspectors were not receiving a notification email when a buyer signed their agreement.
Home Buyer Dashboard
Bugfixes
- Fix for issue where buyer could not view old report on the new Home Buyer Dashboard.
- Fix for issue with buyer making payments on Home Buyer Dashboard where the card type (e.g. Visa) was not show correctly.
ScheduleNow
Bugfixes
- Fix for issue where user entering a 6-digit zip code (such as a Canadian postal code) received an unhelpful error when attempting to finish appointment booking.
- Fix for issue where ScheduleNow customer users (i.e. home buyers, sellers, or owners) were defaulted to "seller" type by default.
2020.03.09
ScheduleNow
Improvements
- Improved calendar UI to improve clarity of date selected and dates with available times.
- Per beta inspector request, improved property details collected to include year built, square footage, beds, baths, etc.
- Improved feedback to user by adding a summary of progress. As users proceed through ScheduleNow, they'll see a summary of their info on the right (not available for mobile).
- Per beta inspector request, improved info collection for users. Buyers/sellers using ScheduleNow can now add their agent's info, and agents using ScheduleNow can now add their buyer's/seller's info.
- Improved Review Appointment page with property details and more eye-catching button colors.
- Improvements to user navigation.
Bugfixes
- Fix for issue where Canadian Postal Codes were not properly validated by ScheduleNow.
April
Coming Soon
May
Coming Soon
June
2020.06.04
Inspector Dashboard
Improvements
- The number of cloud transfer slots has been increased from 5 to 10.
- The cloud transfer size is increased from 200 MB to 300 MB.
- The max upload size is increased form 100 MB to 200 MB.
- A new Privacy Center page is available to authenticated users (all). The Privacy Center displays the current consents/offers available to the user.
https://www.homegauge.com/privacy-center
Bugfixes
- Update the link "How do I change my customer's email address?" in the Error Sending Email bounce notification.
2020.06.23
Online Appointments
Improvements
- A hyperlink is available to return to the inspector website from the ScheduleNow Confirmation Page.
- The company logo on ScheduleNow is now a hyperlink to the company URL.
- Users are able to bookmark or save a link to the ScheduleNow appointment confirmation page to see the latest information associated with the appointment.
- Users have the ability to print the Summary View from ScheduleNow.
Customer Dashboard
Bugfixes
- Home buyers can now use Internet Explorer to access HomeGauge without experiencing intermittent blank pages.
2020.06.25
Inspector Dashboard
Improvements
- The receipt number is added back to the receipt.
- The Cloud Transfer support and Report Upload Limits supporting text are updated to reflect the transfer increases that were previously released.
Bugfixes
- Inspectors will not longer receive an error when voiding payments from the Inspector Dashboard.
July
2020.07.08
ScheduleNow
Improvement
- Updated the appointment selection experience for Home buyers and Real Estate Agents in ScheduleNow. The changes released today introduce consistency through the different screens, make different selections easier to click on, and improve the summary view.
2020.07.28
Customer Dashboard
Bugfixes
- Customers were shown an error with no path forward when they tried to navigate away from a report that had been open for an extended period. Rather than seeing an error, they will now be directed to a login screen and then redirected to the screen they were attempting to access.
2020.07.30
Inspector Dashboard
Bugfixes
- The Customer Invoice Description field has been limited to 250 characters to circumvent failures that were occurring when submitting payments to eProcessing.
- Previously, we were only sending confirmation emails to a single inspector if multi-inspector were associated with an inspection. Now, all inspectors associated with an appointment will get an agreement signed notification.
August
2020.08.14
Online Appointments
Improvements
- The company logo on Request an Appointment form is now a hyperlink to the company URL. The logo redirecting back to your website will encourage traffic back to your site after a customer has scheduled an appointment.
Inspector Dashboard
Improvements
-
Improved response time while loading Cloud Transfer page.
-
The order inspector organizes inspection service groups on the inspector dashboard now matches how they are displayed while customers request appointments.
CRL
Improvements
- A prefix of "Customer Comment:" is added to the Customer Request List based on multiple requests from inspectors. This should provide a clear distinction between the comments of a customer and those of an Inspector.
2020.08.17
ScheduleNow
Improvement
- Added inspection services to ScheduleNow. This feature will allow inspectors to configure services as they currently do for Request Appointment, including on/off overrides at the individual service, service group, and overall inspection services levels.
2020.08.25
ScheduleNow
Improvements
- It is now possible to embed ScheduleNow in a website. Additional research was done around Request Appointment and we confirmed that we will not be able to use the same solution. Therefore, we have decided to remove the embed instructions for Request Appointment.
2020.08.27
Inspector Dashboard
Bugfixes
- To insure Inspectors are able to take appropriate acction, they will receive an "Error Sending Email" bounce email if "Agreement/Contact Signed Confirmation" or "Report Forward 3rd Party" fail to deliver.
September
2020.09.02
Online Appointments
Improvements
- For Inspectors with ScheduleNow enabled through their dashboard, a redirect from the Request an Appointment page to the ScheduleNow page is implemented. This will ensure that customers are able to access the configured public scheduling option regardless of the code found on the inspector's website.
Inspector Dashboard
Bugfixes
- A simplified error will be shown to inspectors in the event of the optional description field on an invoice exceeding the 512 character limit.
Improvements
- Inspectors can now see agreements that were created for an appointment prior to the inspector being added to the appointment. This is anticipated to help with multi-inspector firms that may need to re-assign an appointment.
2020.09.21
Online Appointments
Improvements
- To further mitigate the issues that users are experiencing due to newer browser requirements, we have implemented a redirect for requesting an appointment when an iFrame is being used. Users will see a "Request an Appointment" button that will open a new window for them with the appointment request.
Inspector Dashboard
Improvements
- Within the agreement details screen, the "Printable Version" is replaced by individual agreement detail screens that are presented as PDFs for immediate downloading and easy printing. Also, the agreements are now PDFs instead of web pages.
- The agreement status is updated to a printer-friendly format. Previously, the text would run off of the page.
October
2020.10.02
Customer Dashboard
Bugfixes
- Customers were receiving an error when trying to log into their HomeGauge account while trying to request an appointment. A faulty redirect has been corrected.
Inspector Dashboard
Bugfixes
- The Agreement Status details were only showing the first customer added when multiple customers were linked to the agreement. A printable view of the status is added for each potential signature.
2020.10.05
Inspector Dashboard
Improvements
- A warning message is added to the Resources section of the Inspector Dashboard to let inspectors know that the HomeGauge Report Login From does not work as an iFrame. Some specific website builders (Wix, Squarespace, Weebly) are known to embed the code in an iFrame.
- The Privacy Policy effective date is displayed on the Inspector Dashboard to communicate the most recent version.
Realtor Dashboard
Improvements
- The Privacy Policy effective date is displayed on the Real Estate Professional's Dashboard to communicate the date of the most recent version.
2020.10.12
Inspector Dashboard
Improvements
- Public appointments scheduled through ScheduleNow will send a text message to the inspector's text message email address if one exists. Option can be found under Appointments > Inspector Settings > Text Message Alerts
2020.10.28
Online Appointments
Bugfixes
- Customer clients added by Real Estate Professionals were not successfully transferring to the inspection appointment. This is now corrected.
Improvements
- A new message is displayed to customers if an inspectors services are inactive. The message says "Online booking unavailable".
- An error is be displayed to customers in the event that an issue occurs while completing an appointment request.
Inspector Dashboard
Improvements
- A warning is added to the Inspector Dashboard regarding the impact of deleting signed agreements. Once a signed agreement is deleted, it cannot be recovered and the evidence of signatures will be lost.
- The pending customer viewing color coding is updated. It is used to indicate that a person with permission to a report has been notified of the report within the last 12 hours but they have not yet viewed the document.
November
2020.11.12
SN | Requested Appointment - MVP
Improvements
-
ScheduleNow's newest feature enables inspectors to decide whether or not a public appointment request will block their online calendar. This feature emulates the current Request Appointment functionality with the added benefit of providing an accurate view of your confirmed availability in a more modern user interface.
Electing to disable the blocked time slots gives you the option to chose your appointments and means your customers and real estate professionals can request a specific date and time without blocking other customers.
A real world use case for this came from an inspector who services a large region and couldn't allow customers to dictate the order of his appointments. Now he will have the option to chose which appointment (if multiple) works best for him based on location.
December
*No external release notes were recorded in this month
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