Homebuyer PLUS welcome experience

What is the Homebuyer PLUS Welcome experience?

The Welcome flow is presented to your customers the first time they log into their HomeGauge account. It is a quick and easy 3-step process that can be completed in under a minute.

• Introduces HomeGauge (and our relationship to the Inspector)

• Asks the homebuyer to confirm or update their information

• Presents offers for the homebuyer services enabled in the Inspector’s account

Product video overview

Here is a video overview of the customer’s experience.

Are my customers required to provide their contact information?

We want to ensure that your customer’s experience is overwhelmingly positive, including being contacted with their preferred info.

Anything that is not critical to ensure a positive experience is not required.

What are the benefits to my customers?

• Sets expectations and the features available with their HomeGauge account

• Ability to correct any inaccurate information or add additional

• Take advantage of optional homebuyer services available to them from our vetted partners
  • https://www.homegauge.com/resources/homegauge-partner-promise/

• It makes it apparent that HomeGauge Support can help with any technical questions or issues

What are the benefits to me?

• HomeGauge Support is available to handle any technical questions, which frees up more of your time

• Ensures updated and accurate contact information in your Inspector dashboard

• Drives positive reviews and referrals with optional value-added homebuyer services

Did you know: 95% of homebuyers we surveyed who took advantage of homebuyer services said they would recommend their Inspector to a friend or family member!

How can I review or change the homebuyer services available to my customers?

The HomeGauge Support team can do an account review with you and quickly make changes. 

What if I have a question or would like to provide feedback?

At HomeGauge, we want to hear your feedback, good or bad. It’s the only way we can continue to deliver the highest quality experience for you.

Feel free to reach out to our 100% US-based Support team. Live Support is available Monday-Friday, 9 am – 8 pm ET.

You can reach HomeGauge Support:

• via phone: (828) 254-2030 or toll-free at (877) 274-4299

• via email: support@homegauge.com