Cancel Old Credit Card Gateway and Payment Processing Account

Below are cancellation instructions for the different payment providers a HomeGauge inspector might have used before switching to HomeGauge Payments. These accounts cannot be canceled without a user’s signature or verbal consent.  

CardConnect

How to Cancel CardConnect Services: 

• Call 1-877-828-0720 and speak with a representative
  

How to Cancel Authorize.net Services: 

• Call 1-888-323-4289 and speak with a representative 

Total Merchant Services

How to identify if you use Total Merchant Services: 

• Transactions that hit your bank account have an ID # that starts with 8788 

• You access your payment information using the Total Merchant Payment Hub 

How to Cancel TMS Services: 

• Call 1-888-848-6825 and speak with a representative  
• TMS will send an email confirmation that the account is closed 

How to Cancel Authorize.net Services: 

• Your Authorize.net account will be canceled during your call with the TMS representative 

HarborTouch or Shift4

HarborTouch and Shift4 are the same company; you may see either of these names used.  

How to Cancel HarborTouch/Shift4 Services: 

• Send an email to merchantrelationsteam@shift4.com with a note attached containing the following information: 

NOTE: a physical signature is required; they will not accept a digital signature

• The account will be closed within 2-3 business days 

How to Cancel Authorize.net Services: 

• Call 1-888-323-4289 and speak with a representative 

• Authorize.net charges $5.00/month for their gateway service, and HarborTouch is not able to cancel this