How to Cancel Your Old Credit Card Gateway (Authorize.net) and Payment Processing Account

Below are cancellation instructions for the different payment providers a HomeGauge inspector might have used prior to switching to HomeGauge Payments. These accounts are not able to be canceled without a user’s signature or verbal consent.  

CardConnect

How to Cancel CardConnect Services: 

• Call 1-877-828-0720 and speak with a representative
  

How to Cancel Authorize.net Services: 

• Call 1-888-323-4289 and speak with a representative 

Total Merchant Services

How to identify if you use Total Merchant Services: 

• Transactions that hit your bank account have an ID # that start with 8788 

• You access your payment information using the Total Merchant Payment Hub 

How to Cancel TMS Services: 

• Call 1-888-848-6825 and speak with a representative  
• TMS will send an email confirmation that the account is closed 

How to Cancel Authorize.net Services: 

• Your Authorize.net account will be canceled during your call with the TMS representative 

HarborTouch or Shift4 

HarborTouch and Shift4 are the same company, you may see either of these names used.  

How to Cancel HarborTouch/Shift4 Services: 

• Send an email to merchantrelationsteam@shift4.com with a note attached containing the following information: 

NOTE: a physical signature is required, they will not accept a digital signature

• The account will be closed within 2-3 business days 

How to Cancel Authorize.net Services: 

• Call 1-888-323-4289 and speak with a representative 

• Authorize.net charges $5.00/month for their gateway service and HarborTouch is not able to cancel this