If you are using HomeGauge Payments for credit card payment integration and need to know what a particular status means for a certain payment transaction, check out the key below.
1. Log into your HomeGauge Payments Dashboard at: https://payments.homegauge.com/login
2. Click on Payments History from the side menu:
Hover over any of the status icons to reveal a status description.
Use the key below for detailed status definitions:
The first step in the transaction process. The transaction has been authorized to withdraw the funds from the account (Address Verification and CVV results matched).
If the transaction returns AVS Unavailable/Mismatch or CVV Unavailable/Mismatch the payment may be reversed and will reflect a Failed status. If this occurs, you will see a Related Transaction entry offsetting the original payment amount (Reverse Authorization) which will prevent the transaction from settling and no funds will be sent by the issuer.
This occurs after a Failed transaction, offsetting the original payment amount which will prevent the transaction from settling and no funds will be sent by the issuer.
While a payment is still within the Approved status, you can reverse it by Canceling the transaction. Canceling a payment removes the Approved transaction from their daily batch, and thus, it isn’t sent to the processing bank and the money isn’t withdrawn from the cardholder nor transferred to your HomeGauge Payments account.
The second option for reversing an Approved payment is to Void the transaction. Voiding a transaction reverses the existing authorization, and thus, it is a permanent action. Once Voided, a payment cannot be re-added to your batch at any point.
The status that an Approved transaction moves to after the nightly batch.
The last step in the transaction process. The funds have been posted to the HG Payments account
This appears on the specific transaction that you fully refunded. You will see the refunded amount shown as its own transaction.
This appears on the specific transaction that you partially refunded. You will see the refunded amount shown as its own transaction.
The transaction has not been completely processed.