Find my License Key
Whether you're an experienced HomeGauge user or new to HomeGauge, you may encounter situations where you need to find your license key or reactivate the Desktop software. In this support article, we'll guide you through locating your license key, activating the software, and offer troubleshooting steps for activation issues. Your license key is an essential piece of information required to activate and use HomeGauge software. To find your license key, follow these steps:
- Login to HomeGauge.com. You can easily get to your Dashboard from your software by clicking HG Services > My HomeGauge Dashboard.
- After signing in, navigate to Account Settings and choose License and Services.
- Scroll down to the bottom of the page for your license information.
Activating Desktop Software
When installing the Desktop software, it is on a trial version. To remove the limitations and have access to the full software, follow these steps to activate:
- Within the Desktop software, Click on Options > Inspector & License
- Enter your name, company, and license key. Or verify they are correct if there are values already entered.
- Click Activate
- You will be prompted to restart HomeGauge. Please close and reopen the software.
Dealing with License Deactivation Issues
If you encounter a message stating that you are using a trial version or that your trial has expired, it could be due to license deactivation. License deactivation can occur for various reasons, including conflicts with anti-virus software. Here's what you can do:
- Verify software activation: Check if your software is active by going back to "Options" > "Inspector & License." Ensure that there is a green bar at the bottom, confirming an activated license. If it's still red, you might have clicked "OK" instead of "Activate."
- Ensure accurate information: HomeGauge stores a record of your inspector and company information upon activation. When re-entering this information, it must match exactly with what was previously entered. Any discrepancies may lead to activation errors. Double-check and re-enter your name and company information if necessary.
- Contact HomeGauge support: If you've tried all the steps mentioned above and are still facing activation issues, don't hesitate to reach out to HomeGauge support for further assistance. They will be more than happy to help you resolve the problem.
Troubleshooting Activation Issues
I Reactivated the Software But I'm Still Unable to Upload a Report
Double check that the software is, in fact, active. Go back to Options > Inspector & License and make sure there is a green bar at the bottom confirming an activated license. If it's still red, you may have hit OK instead of Activate.
Activation Failed: Inspector Name or Company Name Does Not Match
Once activated, HomeGauge stores a record of what was entered for your inspector and company name. When re-entering this information, it must match perfectly with what was previously entered or you will receive an error when attempting to reactivate your license. Re-attempt entering your name and company info or contact HomeGauge support for more assistance.