WTF changing reps email and how ludicrous it is to make a change

Dear Homegauge,

Tell me you are not in touch with reality without telling me you are not in touch with reality. 

Me: Tell me how do I change my realtors email address. 

Homegauge: They (the realtor) just need to call us and tell us they want to change it and what to change it to. 

Me: Why can't I do it. 

HG: You can call us.

Me: Yes and then you will call me back and I'll be somewhere else in the world doing something else at that time and may miss your call, etc. Not to mention that inevitably it needed to get done then vs. late.

I just don't think it should even get to that point. I'm not trying to change passwords. Just an email address. 

Do better!!!