Programming Flaw with Updating Agent Emails
There is a general flaw with the current process for updating agent emails. Requiring us to send AN EMAIL to the current (wrong) email in order to initiate change is bad logic. Typically the agent has left their company (along with the company specific email assigned to them) and no longer has access to that address. This has created much frustration for our agents and many calls to support asking for assistance.
Could this procedure please be re-evaluated to allow for greater control of Inspectors being able to update agent emails?
Anxious to hear how this resolves.
Debbie Danich, AmeriSpec Home Inspections, Bloomington office
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Official comment
Thanks for the feedback! This has definitely been a long standing pain point, and as we are working on the Web Report Writer and the Inspector Dashboard we are looking at better ways to handle this particular interaction. This interaction has definitely been the focal point of that conversation.
In short, it's something we are looking into, as the way we currently handle it has definitely caused some frustration and confusion in the past. I'm going to meet with the head of our product team to discuss this a little further to give you some better insight, and would be happy to update you via email as we get it hammered out.
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Just wanting an update to see if this issue has been resolved? I need to remove old email addresses for Realtors as they are constantly on the move between offices. Thanks!
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Please, this is a nightmare so often with realtors changing emails constantly and can not receive emails to their old email address. We need immediate action and you don't answer the phone. Please help fix this problem. 9 years of this ridiculousness.
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