License experation
Answered
I purchased Home Gauge with the understanding that it was a lifetime purchase. My ownership has been recently closed to access. This isn't the first time. I paid $99.00 dollars for the companion and never got service or a refund. What's going on with all the lies. I paid my monies and expected the service. Is it or is it not a lifetime agreement?
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Official comment
Hey Alton, I've responded to you directly. If you need anything else, you can respond to one of the emails I've sent you or contact Support at support@homegauge.com.
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Good morning, Aiden, the remedy to my activation has not been resolved. I have loaded the templets into, Documents, the templet section does not open and load templets. ALL BOXES are blank, and the software is still useless. Can you send me a copy of program as agreed upon purchase. I am sure HomeGauge has this capability. At this point it's starting to look like extortion to bulk on our agreement. It's been a long weekend trying to repair HomeGauge software.
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My activation says expired, NEVER
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It doesn't activate!!
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Hi Alton, it looks like you're in contact with Support on this. The license seems to have been activated, but the installer for HomeGauge 4 didn't include templates. A Support Team member sent you templates and instructions on where to move the template files so they show in the software.
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I have placed them inside the residential templets. The screen shot is what I have come up with. The they don't show up inside program. I have done what you have asked. How do we get this resolved.
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Hey Alton, Thanks for taking my call and letting me screen share so we could get this resolved!
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