HG Software performance

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    Tyler

    Hey Michael,

    I apologize for the late response, I'm working on getting notified of any new posts and this one slipped through. 

    I did check your previous tickets and saw you worked with a support agent, but to shed a little more light, we believe this was caused by a recent windows update. I've been digging through their latest update trying to find out what changed in how windows searches through files, which would cause the delays within a template. Either way, we are working with our desktop developer to figure out what we can do on our end. I'll keep you updated once we get it sorted out.

    Have a great rest of your day!

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