HG Software performance

Michael Bryan

January 23, 2021 01:13

Suddenly my HG software shows an hourglass for a considerable amount of time between tasks or when selecting or modifying template dropdown menus. Any ideas on what is happening? The laptop is new and this has just developed.

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• Official comment

  

  Tyler

  February 08, 2021 18:59

  Hey Michael,

  I apologize for the late response, I'm working on getting notified of any new posts and this one slipped through. 

  I did check your previous tickets and saw you worked with a support agent, but to shed a little more light, we believe this was caused by a recent windows update. I've been digging through their latest update trying to find out what changed in how windows searches through files, which would cause the delays within a template. Either way, we are working with our desktop developer to figure out what we can do on our end. I'll keep you updated once we get it sorted out.

  Have a great rest of your day!
• 

  William Kauffman

  July 12, 2021 23:20

  I requested help on the same thing quite awhile ago and have heard nothing. Any update on this issue?

   

  0
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  Tyler

  July 13, 2021 17:03

  Hi William,

  No update for it yet. We are hoping this can be resolved in our next batch of Desktop Report Writer updates.

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  Les Carr

  October 28, 2021 00:09

  I just updated to 5.4 and am having the same issue. It's happening in both Windows 10 and 11

  I've never had this issue before now.

  Thanks

  0
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  Tyler

  October 28, 2021 17:00

  Hi Les,

  We've been keeping an eye on this issue. It seems to be only affecting certain Intel GPUs, namely the Iris series. There are a few GPUs that fall under the Iris blanket, and as of two weeks ago, Intel has been sending out driver updates via Windows updates to fix this issue. It looks as though the Iris XE has gotten the new driver (which has fixed the issue), but the R and the Plus models have not gotten that update quite yet. In the mean time, make sure to check for windows updates via your system settings when you get a chance. This is where those drivers should pop up for installation. 

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  Les Carr

  October 29, 2021 17:42

  I have the Iris XE and have everything up to date that's available. But still have the issue. I am wondering if it's still in the process of coming out? I went to Intel's site and got the latest driver. But it still says Aug 20, 2021. So I am guessing that's the case?

  Once I see an update ill check to see if it's been fixed

  Thanks

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