Payments can now be refunded from your HomeGauge Inspector Dashboard. If you need to refund the entire transaction, It is recommended to do so from the dashboard instead of the Payments Portal. Refunding from the Dashboard will update the associated invoice to be unpaid. For Instructions on refunding payments from your dashboard, visit Inspector Dashboard: Refunding Online Payments.
Warning: Refunding a Payment using the following method will not update the paid invoice on your dashboard. You will need to email support@homegauge.com if you would like the paid invoice removed from your inspector dashboard. Please indicate the property address, inspection date and refund amount in your email.
Continue with these instructions only If you need to refund a partial payment. It is recommended to refund full amounts from your Inspector Dashboard. Find the Instructions in Inspector Dashboard: Refunding Online Payments.
1. Log into the HomeGauge Payments Portal:
2. Select Payment History from the menu:
3. Find the transaction you want to refund and click on the amount or the customer's name:
4. Click on the Refund button:
5. You can choose to refund the full transaction amount or you can erase the pre-populated full amount and type in a custom refund amount. Click the Refund button to complete:
6. The refund will be shown on the Payments History Page:
The negative amount will show as a new transaction at the top:
The original transaction will appear differently (* and arrow) from regular transactions indicating it was a refund:
Note: The Refund button will only be available if the Transaction has finished processing and is in the SETTLED state. If the transaction is still processing, you will have 3 options:
Cancel - This will put the transaction on hold, so that it can be completed at a later time.
Void - This option will nullify the transaction, it will not continue to process. (The Invoice on your HomeGauge Dashboard will remain Paid.)
Wait until the transaction settles, then Refund. This gives the option for a Partial Refund.