Error: "Extract: error writing to file..."
Occurs when: installing Desktop Report Writer
Why it happens: This error typically occurs when trying to install Desktop Report Writer on a new computer with OneDrive.
Solutions:
To resolve this issue, OneDrive needs to stop backing up HomeGauge files. To learn how to accomplish this, visit this article Troubleshooting: OneDrive.
Error opening file to write(...)
Occurs when: installing or updating Desktop Report Writer
Why it happens: Desktop Report Writer is running and must be closed to complete the operation.
Note: Desktop Report Writer might be running in rare instances but is not visible on your taskbar.
Solutions:
Close Desktop Report Writer if it's currently open.
If Desktop Report Writer is not open, open your Windows Start menu and type Task Manager. Click the result from the list to open your Task Manager.
Look for homegauge5.exe in the list, click it, and click End Task. If you don't see it, click More details at the bottom and follow the same steps.
FAQs
What do I do if the error I'm receiving is not listed here?
If you are seeing an error message that is not listed in this article, reach out to HomeGauge Support using the help widget located at the bottom right of the page.