The HomeGauge Support Team is here to assist you Monday through Friday, 9:00 AM to 8:00 PM EST.
Note: On Fridays, we hold a weekly Support Team meeting from 2:00 PM to 3:00 PM EST. During this time, please feel free to email us or leave a voicemail, and we will get back to you as soon as we can.
If you need assistance between 5:00 PM and 8:00 PM EST, you can reach us via:
Online chat
Email
Contact Options
Phone: 828-254-2030 (Toll-Free: 877-274-4299) (M-F, 9AM-5PM ET)
Email: support@homegauge.com (M-F, 9AM-8PM ET)
Chat: support.homegauge.com (M-F, 9AM-8PM ET)
Phone Support Options
When calling, please use the following menu options:
Support for Inspectors, Customers, and Real Estate Professionals
Billing and Account Management for Inspectors
HomeGauge Payments for Inspectors
Troubleshooting Software and Dashboard for Inspectors
Support for Customers and Real Estate Professionals
Web Services Team
Sales
Holiday Closures (2026)
Please note that the Support Team is unavailable on the following holidays:
Memorial Day
Closed: Monday, May 25
Resume: Tuesday, May 26
Juneteenth
Closed: Friday, June 19
Resume: Monday, June 22
Independence Day
Closed: Friday, July 3
Resume: Monday, July 6
Labor Day
Closed: Monday, September 7
Resume: Tuesday, September 8
Indigenous People's Day
Closed: Monday, October 12
Resume: Tuesday, October 13
Thanksgiving
Closed: Thursday, November 26
Resume: Friday, November 27
Holiday Break
Closed: Thursday, December 24, and Friday, December 25
Resume: Monday, December 28
New Year’s
Closed: Thursday, December 31, and Friday, January 1, 2027
Resume: Monday, January 4, 2027