Welcome to the HomeGauge Protect Inspection Guarantee support page! This article is intended to answer frequently asked questions about HomeGauge Protect.

How it works:

When enrolled in the HomeGauge Protect program, the inspector's home inspection report is backed by a guarantee for the Homebuyer. This is not a service you add to your invoice but rather an added benefit that comes with the reports you provide!

When an Inspection Report is uploaded to your HG Dashboard, a HomeGauge Protect Guarantee will automatically be provisioned for that address. Within a few moments, you will receive an email notification regarding the guarantee being provisioned for that address. The Homebuyer is then notified three days AFTER you receive this notification.

To enroll with HomeGauge Protect, click the below button and complete the form:

HomeGauge Protect Enrollment Form

Returning a Plan

If the inspected property is not a good fit for a HomeGauge Protect Inspection Guarantee, a "Return Form" link is included in the corresponding email notification. To fill out the Return Form, click on the link and follow the 3-step process, which includes verifying homebuyer information and the reason for the return.

* If you are billed for an unwanted plan, please get in touch with support@homegauge.com.

Homebuyer Information

Below are helpful links and "at-a-glance" information that you may find beneficial for the Homebuyer:

The Homebuyer will receive an email notification about their HomeGauge Protect Inspection Guarantee ~3 days after their Inspection Report has been uploaded. That email contains their Terms & Conditions, a Coverage document, their plan ID, and a login link. Once logged in, the Homebuyer can use that portal to submit claims and have access to a dedicated support team if they need any further assistance.

The HomeGauge Protect Inspection Guarantee lasts for 100 days after the inspection date or for the first 30 days after the Homebuyer takes ownership of the home, whichever is longer. I.e., If they close 30 days after the inspection, there are 70 days of coverage. If they close six months after the inspection, there are 30 days of coverage.

• Here is the landing page for HomeGauge Protect information for the Homebuyer. This can be provided to the Homebuyer during the inspection process.
  
  HomeGauge Protect for Homebuyers

• Additionally, here is a direct link to the HG Protect Claims Portal the Homebuyer will use to log in, make and track their claims. The Claims Portal is also where they will enter the relevant information to receive payment on approved claims. Homebuyers will access these benefits as soon as they are notified of their HomeGauge Protect Inspection Guarantee.
  
  HG Protect - Claims Portal

Coverage breakdown

• Notable items that ARE NOT covered:
  • Septic Inspection
  • Radon

Additional information regarding their Inspection Guarantee:

• There are no deductibles or administrative fees for your customers to use this product.

• Customers can choose their professional for repairs – no approvals needed!

• There are no age limits on appliances.

• Your customers can access a simple-to-use portal and claims process that includes instant approval and expert support if needed.

• Reimbursement will be transferred to their bank account securely within five business days.

• There is no limit on how many claims they can submit during the coverage period, just a limit of up to $2,500 in aggregate payouts.

Optimizing Report Writer Desktop Print Settings

This is only needed if you frequently inspect and upload non-residential inspection reports. This includes commercial inspections, pre-construction, or if you're trying to provide a form that was filled out in the MISC section of our software. The HomeGauge software comes pre-loaded with alternate Print Options for other types of inspections; this is just a deeper dive into how to adjust and customize these options for your convenience.

When an Inspection Report is uploaded to your HG Dashboard for an address for the first time, a HomeGauge Protect Inspection Guarantee is automatically provisioned. If you frequently upload other inspection report types (i.e., 4-point or wind mitigation inspections) from our Report Writer Desktop software, you can edit your Upload/Print Options and select a different "Upload Document Type" other than "Inspection Report." To learn more, please visit this article at Report Writer Desktop: Add, Edit, Delete Print, or Upload Document Settings.

FAQs

• Some common reasons for "returning" a HomeGauge Protect Guarantee are:

  • New construction / covered by manufacturer's warranty

  • Real estate deal falls through

  • Not a good fit for your customer

• Can my customer extend the guarantee past 100 days?

  • Not yet, but we soon hope to have the option for your customers to pay to extend their guarantee.

Marketing and Additional Information:

If you're looking for marketing materials you're able to use to promote this offer, please email support@homegauge.com and request marking materials regarding HG Protect.

Email Examples

• Example of Inspection Guarantee Provision for the Home Inspector.

  • Note the "Return Form" link at the bottom of the email notification. This is what can be clicked to return the provision

• Homebuyer Welcome Email - This email includes:

  • Two attachments: a Terms & Conditions document along with their Coverage Summary, which consists of the breakdown of what’s cowhat'sTheir claim ID is listed toward the center of this email

  • In Web Portal is linked at the bottom (in orange). They can click on that link to log in, where they can submit claims and have access to their support team for any questions they may have