Check Your Login Credentials
Before trying other solutions, verify your login information:
Check for typos - Make sure your username and password are entered correctly
Avoid extra spaces - If copying and pasting, check that no extra spaces were included
Verify the correct account - If you have multiple HomeGauge accounts, confirm you're using the right username and password for the account you want to access
Tip: If you have multiple accounts, try logging into one account per browser or use different browser profiles to prevent confusion.
Clear Browser Auto-Fill Data
Your browser may be automatically filling in incorrect login information from previous attempts or other accounts.
To fix this:
Disable auto-fill for the login fields in your browser settings
Clear any saved login data for HomeGauge
Manually type your username and password instead of using auto-fill
Try a Different Browser
Some login issues are specific to certain browsers or browser extensions. If you're having problems:
Try logging in with a different browser (Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari)
This helps identify if the issue is with your current browser's settings or extensions
Reset Your Password
If you've forgotten your password or can't log in after checking the steps above:
Click RESET YOUR PASSWORD
Enter your email address associated with your HomeGauge account
Click Submit
Check your email for the HomeGauge Password Reset email
In the email, click Reset Password under your username
Enter a new password that meets the security requirements
Click Set New Password
You'll be redirected to the login page with a confirmation that your password was changed
Log in using your username (shown in the reset email) and your new password
Alternative method from homegauge.com:
Scroll to the bottom of the page and click Reset Password
Follow steps 3-9 above to complete the password reset
Enable Cookies in Your Browser
HomeGauge requires cookies to be enabled in your browser for login to work. A cookie is a small piece of data that helps websites remember your session.
Safari Mobile (iPhone and iPad)
Open Settings on your device
Navigate to Apps
Choose Safari
Make sure Prevent Cross-Site Tracking is turned OFF
Scroll to the bottom of the Safari Settings and click Advanced
Make sure Block All Cookies is turned OFF
Safari (Mac)
Open Safari
Go to Safari > Preferences > Privacy
Make sure Block all cookies is unchecked
Make sure Prevent cross-site tracking is unchecked
Microsoft Edge
For Edge cookie settings, visit: https://support.microsoft.com/en-us/windows/manage-cookies-in-microsoft-edge-view-allow-block-delete-and-use-168dab11-0753-043d-7c16-ede5947fc64d
Google Chrome
For Chrome cookie settings, visit: https://support.google.com/chrome/answer/95647
Mozilla Firefox
For Firefox cookie settings, visit: https://support.mozilla.org/en-US/kb/websites-say-cookies-are-blocked-unblock-them
Account Lockout
If you've made too many failed login attempts, your account will be temporarily locked for security.
To resolve:
Wait 15 minutes
Reset your password using the steps in the "Reset Your Password" section above
Log in with your new password
Still Having Issues?
If you've tried these steps and still can't log in, you may need additional support. Make sure to have your account information ready when reaching out for help.
Here are some articles that provide additional information on the subject: