Customer Dashboard: Accessing and Managing Inspection Documents

When your inspection report is ready to view, you will receive an email from your inspector with your login credentials to access the HomeGauge Dashboard. For more detailed information about the features the dashboard provides, check out Customer Dashboard: Understanding the User Interface.

Finding Your Username and Password

Your unique username and password are contained in the body of the email you received when your inspection documents became ready to view.
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Step 1: Check your email for the notification from your inspector
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The email will contain:

Step 2: Click the login link in the email or visit https://account.homegauge.com
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Step 3: Enter your username in the Username field
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Step 4: Enter your password in the Password field
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Step 5: Click Sign In

Your inspection report documents are stored in report folders to keep everything organized. Each report folder displays:

Some inspectors require customers to sign an inspection agreement before viewing the report. If your inspector requires a signature, you will see a centered box that says "Signature Needed" with an orange Sign Now button.

For more detailed instructions for signing or printing your inspection agreement, see this article: Customer Dashboard: Signing and Printing Agreements.

Most inspectors require payment before you can access your inspection report. If your inspector requires payment, you will see a second step in the centered box that says "Payment Due."

If your inspector accepts payments through HomeGauge, you can click the orange Pay Now button to pay for the report securely online.

For detailed instructions on paying for your inspection and how to print your receipt, see this article: Customer Dashboard: Payment and Receipts.

If your inspector does not accept payments through HomeGauge, you may see a note that says, "Please contact your inspector to make a payment." Contact your inspector directly to arrange payment using their preferred method.

Once you have completed any required signature and payment steps (or if your inspector does not require them), you can view your inspection report.

Accessing the Report

Other documents related to your inspection, including the main inspection report, are available below the Reports section. In many cases, you will have one main document called "Inspection Report," but your inspector may have included additional documents such as:

To learn how to print, save, or share your inspection report, see this article: Customer Dashboard: Printing, Saving, and Forwarding Your Report.

The Create Request List feature allows you to select items from your inspection report to create a list of repair requests for the property seller or for your own records.
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After you view your inspection report for the first time, you will see a large charcoal grey box on the screen describing the Create Request List feature.

For more information on using the Create Request List feature, view this article: Create Request List.

You can log in to view your inspection report by visiting https://account.homegauge.com and entering the username and password provided in the email you received from your inspector when your report became ready to view.

If you did not receive an email with your login information, check your spam or junk email folder first. If you still cannot find the email, contact your inspector directly to request they resend your login credentials or verify they have uploaded your report.

Whether you need to pay to view your inspection report depends on your inspector's requirements. Some inspectors require payment before you can access the report, while others may have already collected payment at the time of inspection. If payment is required, you will see a "Payment Due" message when you try to access your report.

Yes, you can share your inspection report with others such as your real estate agent, family members, or contractors. For instructions on how to print, save, or forward your inspection report, see this article: Customer Dashboard: Printing, Saving, and Forwarding Your Report.

A Create Request List is a feature that allows you to select specific items from your inspection report to create a list of repair requests. This is useful for negotiating repairs with the property seller or keeping track of maintenance items. You can access this feature after viewing your inspection report for the first time.

The timing of when your inspection report becomes available depends on your inspector. Most inspectors upload reports within 24-48 hours after completing the inspection, but timing may vary. Contact your inspector directly if you have questions about when your report will be ready.

Yes, you can change your username and password by clicking My Account in your Customer Dashboard. After making changes, click the Submit button at the bottom of the page to save your new information. For detailed instructions, see this article: Customer Dashboard: Editing Account Information.

No, this article is for customers who have received an inspection report (home buyers, RV buyers, property owners). If you are an inspector using HomeGauge software to create and deliver reports, you should use the Inspector Dashboard. Visit the Inspector Dashboard articles for help with your account.