Error retrieving settings backup
Occurs when: downloading Templates and Settings on Dashboard version 5.5.13 or newer.
Why it happens: There are no Templates and Settings uploaded
Solution: First upload your Templates and Settings from the computer or device you're sending from, then use HG Services > Download Cloud Templates & Settings again. For multi-inspector firms, the owner can assign Templates & Settings to other inspectors in the company from their Dashboard under My Reports > Cloud Transfers.
Error unpacking templates and settings file
Occurs when: downloading Templates and Settings on Dashboard version 5.5.12 or older.
Why it happens: There are no Templates and Settings uploaded
Solution: First upload your Templates and Settings from the computer or device you're sending from, then use HG Services > Download Cloud Templates & Settings again. For multi-inspector firms, the owner can assign Templates & Settings to other inspectors in the company from their Dashboard under My Reports > Cloud Transfers.
FAQs
What do I do if the error I'm receiving is not listed here?
If you are seeing an error message that is not listed in this article, reach out to HomeGauge Support using the help widget located at the bottom right of the page.