Failed to Create Customers Account 2 different users are already using the supplied email addresses for this one person
Occurs when: creating a customer username in the Desktop Report Writer
Why it happens: When updating a user to use a different e-mail address, the software may be prevented from saving that change due to antivirus interference which can cause this message.
Solution: Exclude your Documents\HomeGauge folder and your C:\Program Files (x86)\HomeGauge5 folder from your antivirus. If you cannot exclude folders, exclude C:\Program Files (x86)\HomeGauge5\HomeGauge5.exe and Documents\HomeGauge\people4.csv
Every antivirus program is different, and they update frequently making it difficult for us to maintain a comprehensive list of instructions for excluding files. You will want to seek out support from your antivirus software provider directly if you cannot exclude files.
Software cannot open people4.csv for writing (message may vary)
When it can happen: While trying to add or edit a contact in the software
Why it happens: An antivirus software, especially AVG's ransomware protection module, has blocked certain functions within HomeGauge.
Solution:
Close HomeGauge
Open AVG's settings and create an exception or whitelist for your Documents\HomeGauge folder as well as C:\Program Files (x86)\HomeGauge5.
Re-open HomeGauge an attempt to do the action that caused the error again. AVG should prompt you to block or allow the action. Allow it and AVG should not prompt you again.
Every antivirus program is different, and they update frequently making it difficult for us to maintain a comprehensive list of instructions for excluding files. You will want to seek out support from your antivirus software provider directly if you are unable to exclude files.
If your antivirus software allows you to exclude entire folders, we always recommend excluding both your HomeGauge Data Folder as well as C:\Program Files (x86)\HomeGauge5.
FAQs
What do I do if the error I'm receiving is not listed here?
If you are seeing an error message that is not listed in this article, reach out to HomeGauge Support using the help widget located at the bottom right of the page.