This article explains how to log in to your HomeGauge Customer Dashboard, navigate your account, and access your inspection report documents after your inspector has uploaded them.

When your inspection report is ready to view, you will receive an email from your inspector with your login credentials.

Your unique username and password are contained in the body of the email you received when your inspection documents became ready to view.

The email will contain:

If you are having trouble logging in to your Customer Dashboard, find solutions in this article: Troubleshooting: Login and Access Issues.

Every HomeGauge user has a personalized Dashboard with information about their inspectors and reports. When you log in, you will see the My Inspections page by default.

Your Customer Dashboard has several sections you can navigate:

My Inspections

Click My Inspections at any time to return to your report list. This is the main page where you can see all addresses that have documents shared with you by your inspector.

My Inspectors

Click My Inspectors to view the names, email addresses, and links to leave a rating for any inspector you have worked with. We encourage you to leave your inspectors a rating with a comment about your experience.

My Account

Click My Account to change your username, password, and basic information on file. When you make changes to your account information, click the Submit button at the bottom of the page to save your changes.

For detailed instructions on editing your account information, see this article: Customer Dashboard: Editing Account Information.

My Offers

Click My Offers to view customized discounts on moving services, home security, and more services for home buyers and home owners.

For more information on HomeGauge offers available to you, see this article: Customer Dashboard: My Offers.

Privacy Center

Click Privacy Center to view our Privacy Policy and opt in or out of any Home Buyer Plus services.

If you would like to learn more about opting in or out of our Home Buyer Plus services, see this article: Customer Dashboard: Privacy Center.

Log Out

Click Log Out to sign out of your HomeGauge Customer Dashboard when you are finished viewing your reports.

Your inspection report documents are stored in report folders to keep everything organized. Each report folder displays:

If no reports are listed when you click My Inspections, your inspector may not have uploaded your documents yet or may not have given you access to them. You should contact your inspector to check on the status if you believe the documents should be available to you.
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You may also need to sign the inspector's inspection agreement or pay for your inspection before you can view your report. Follow the steps below to sign the agreement and pay for your inspection to receive access to your report.

Report folders show the property address and upload date.

If this is the first time you have logged in to your Customer Dashboard or it's been a while since you logged in, you will see a "Welcome to Your HomeGauge Account" window with information about your dashboard features.

For more information about the welcome screen, click this link: Welcome to your HomeGauge Account.

Some inspectors require customers to sign an inspection agreement before viewing the report. If your inspector requires a signature, you will see a centered box that says "Signature Needed" with an orange Sign Now button.

For more detailed instructions for signing or printing your inspection agreement, see this article: Customer Dashboard: Signing and Printing Agreements.

Some inspectors require payment before you can access your inspection report. If your inspector requires payment, you will see a second step in the centered box that says "Payment Due."

If your inspector accepts payments through HomeGauge, you can click the orange Pay Now button to pay for the report securely online.

For detailed instructions on paying for your inspection and how to print your receipt, see this article: Customer Dashboard: Payment and Receipts.

If your inspector does not accept payments through HomeGauge, you may see a note that says, "Please contact your inspector to make a payment." Contact your inspector directly to arrange payment using their preferred method.

Once you have completed any required signature and payment steps (or if your inspector does not require them), you can view your inspection report.

If you see the View Report button, your report is ready to view.

Other documents related to your inspection, including the main inspection report, are available below the Reports section. In many cases, you will have one main document called "Inspection Report," but your inspector may have included additional documents such as:

To learn how to print, save, or share your inspection report, see this article: Customer Dashboard: Printing, Saving, and Forwarding Your Report.

The Create Request List feature allows you to select items from your inspection report to create a list of repair requests for the property seller or for your own records.

After you view your inspection report for the first time, you will see a large charcoal grey box on the screen describing the Create Request List feature.

Home buyers and property buyers will only get the option to create a Create Request List after they view the inspection report for the first time. If you do not see the Create a Request List section, you may need to view the report first.

This will open the Create Request List tool, where you can select items from your inspection report to include in your request list.
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For more information on using the Create Request List feature, view this article: Create Request List.

You can log in to view your inspection report by visiting https://account.homegauge.com and entering the username and password provided in the email you received from your inspector when your report became ready to view.

If you did not receive an email with your login information, check your spam or junk email folder first. If you still cannot find the email, contact your inspector directly to request they resend your login credentials or verify they have uploaded your report.

Whether you need to pay to view your inspection report depends on your inspector's requirements. Some inspectors require payment before you can access the report, while others may have already collected payment at the time of inspection. If payment is required, you will see a "Payment Due" message when you try to access your report.

Yes, you can share your inspection report with others such as your real estate agent, family members, or contractors. For instructions on how to print, save, or forward your inspection report, see this article: Customer Dashboard: Printing, Saving, and Forwarding Your Report.

A Create Request List is a feature that allows you to select specific items from your inspection report to create a list of repair requests. This is useful for negotiating repairs with the property seller or keeping track of maintenance items. You can access this feature after viewing your inspection report for the first time.

The timing of when your inspection report becomes available depends on your inspector. Most inspectors upload reports within 24-48 hours after completing the inspection, but timing may vary. Contact your inspector directly if you have questions about when your report will be ready.

Yes, you can change your username and password by clicking My Account in your Customer Dashboard. After making changes, click the Submit button at the bottom of the page to save your new information. For detailed instructions, see this article: Customer Dashboard: Editing Account Information.

No, this article is for customers who have received an inspection report (home buyers, RV buyers, property owners). If you are an inspector using HomeGauge software to create and deliver reports, you should use the Inspector Dashboard. Visit the Inspector Dashboard articles for help with your account.