Error: Failed to convert video
Occurs when: Adding a video to a report in the Desktop software or downloading a report from the cloud.
Why it happens: Mobile devices will sometimes default to .3gp format for videos If your computer does not have the correct codec (instructions for Windows that tell your computer how to read certain file types), Windows cannot convert the video to the .mp4 format that Desktop Report Writer uses.
Solutions:
Download Microsoft Codec
Click the following link to download the Microsoft video converter on your computer:
https://www.microsoft.com/store/productid/9NMZLZ57R3T7?ocid=pdpshareDownload the affected report from the cloud again and the videos will convert correctly.
All future videos will convert normally.
Error: Out Of Memory
Occurs when: Adding an image or video to the report
Why it happens: The media being added is too large and the software is unable to convert it. It can also occur after adding many media files simultaneously.
Solutions:
Restart the software or decrease the file size of added media
Save your report, then close the software.
Open the software and try to add your media again.
If the issue persists, consider editing your media file with photo or video editing software to make it smaller.
FAQs
What do I do if the error I'm receiving is not listed here?
If you are seeing an error message that is not listed in this article, reach out to HomeGauge Support using the help widget located at the bottom right of the page.